In the event you are not pleased with any element of your finished
piece of jewelry, we are more than happy to work
with you further. We want to make every effort to have you satisfied
with your purchase of what we believe is the most finely crafted and
ethically produced jewelry available.
Except for special and custom
orders; sale items; and other merchandise which has been worn, sized,
used or damaged, finished jewelry purchases may be exchanged or
returned within 30 days of sale when accompanied by a receipt. If
purchased from Nov. 15 – Dec. 24, returns can be made by
January 10th or 30 days from purchase, whichever date is later.
Loose diamonds and gemstones sold as individual inventory items may
be returned or exchanged within five business days of receipt,
provided they have not been worn, used, altered, or damaged. Special
orders and custom orders include any designs that we have altered
from the original design to meet the customer's specifications, items
that require sketches, special sizes, engraving, etc.
Before returning an item purchased through this web site, a Return
Authorization number must be obtained by calling 312 944 2900, toll
free 866 944 2902, or emailing us. The item should be returned fully
insured for the purchase price of the item. After receipt of the
returned item, we will issue a credit to the bank card used for the
original purchase or, if payment was by check, we will mail a refund
check, minus shipping charges incurred for the original order. Please
note, presentation boxes and all certificates must be returned with
the item or incur a $300 charge. If you have any questions, please
feel free to contact us.
All designs on this web site are copyrighted by the respective designers and are protected by law. Custom designs and sketches remain the property of Leber Jeweler Inc.