Customer Service

Return Policy

In the event you are not pleased with any element of your finished piece of jewelry, we are more than happy to work with you further. We want to make every effort to have you satisfied with your purchase of what we believe is the most finely crafted and ethically produced jewelry available.

Except for special and custom orders; sale items; and other merchandise which has been worn, sized, used or damaged, finished jewelry purchases may be exchanged or returned within 30 days of sale when accompanied by a receipt. If purchased from Nov. 15 – Dec. 24, returns can be made by January 10th or 30 days from purchase, whichever date is later. Loose diamonds and gemstones sold as individual inventory items may be returned or exchanged within five business days of receipt, provided they have not been worn, used, altered, or damaged. Special orders and custom orders include any designs that we have altered from the original design to meet the customer's specifications, items that require sketches, special sizes, engraving, etc.

Before returning an item purchased through this web site, a Return Authorization number must be obtained by calling 312 944 2900, toll free 866 944 2902, or emailing us. The item should be returned fully insured for the purchase price of the item. After receipt of the returned item, we will issue a credit to the bank card used for the original purchase or, if payment was by check, we will mail a refund check, minus shipping charges incurred for the original order. Please note, presentation boxes and all certificates must be returned with the item or incur a $300 charge. If you have any questions, please feel free to contact us.

All designs on this web site are copyrighted by the respective designers and are protected by law. Custom designs and sketches remain the property of Leber Jeweler Inc.